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VJ Support Services

Privacy Policy

Overview

VJ Support Services Pty Ltd (ABN 91 679 014 281, “VJ Support Services”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and our obligations as a registered NDIS provider under the NDIS Code of Conduct and NDIS Practice Standards.

Consent

By using our Site, users agree that they consent to: The conditions set out in this Privacy Policy; and The collection, use, and retention of the data listed in this Privacy Policy.

Information We Collect

We may collect the following types of information from participants, families, support coordinators, referrers and website visitors
  • Contact details (name, address, phone number, email address)
  • Health and disability-related information relevant to your support
  • Emergency contact and next-of-kin details
  • Referral and intake form information
  • Feedback, complaints and correspondence
  • Website usage data (e.g. via cookies or analytics tools)
  • Employment application details, including resumes, for prospective staff
  • NDIS plan details, including funding type and support needs

How We Collect Information

Information is generally collected directly from you, a family member, a support coordinator, or a referring professional — for example, through our NDIS referral form, intake form, contact form, feedback form, or careers application. In some cases, we may collect information from the NDIS Commission, your plan manager, or other service providers involved in your care, with your consent.

How We Use Your Information

We use personal and health information to
  • Assess referrals and plan appropriate support
  • Deliver, coordinate and review NDIS supports
  • Deliver, coordinate and review NDIS supports
  • Communicate with you, your family, or your support coordinator
  • Meet our legal, regulatory and NDIS compliance obligations
  • Respond to feedback, complaints and enquiries
  • Assess employment applications
  • Improve our services and website

Disclosure of Information

We do not sell your personal information. We may disclose information to:
  • Support workers and staff directly involved in your care
  • Deliver, coordinate and review NDIS supports
  • Your NDIS plan manager, support coordinator, or the NDIA, where relevant
  • Allied health or medical professionals involved in your support, with consent
  • The NDIS Quality and Safeguards Commission, where legally required
  • Government agencies or law enforcement, where required by law

Data Security

We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure, including secure storage systems and restricted staff access.

Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, out of date or incomplete. Requests can be made using the contact details below

Complaints

If you have a concern about how your personal information has been handled, please contact us directly using the details below. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), or with the NDIS Quality and Safeguards Commission for concerns relating to NDIS supports.

Cookies and Website Data

Our website may use cookies and analytics tools to understand how visitors use our site and to improve user experience. You can adjust your browser settings to manage or disable cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website

Contact Us

For privacy-related questions or requests, contact us at: Email: info@vjsupportservices.com.au